The Customer is responsible to ensure the order is received in good order. If the order is not accurate, damaged or short, please contact info@performancehaus.ca within 48 hours of receiving the order with pictures of the damaged goods along with your contact information and order number.
Most purchases can be returned or exchanged for up to either 30 days from the date of purchase, depending on the type of product, and the condition of its return. For product-specific return and exchange policies, please see the list below:
Order alterations, including cancellations and changes in specifications, are subject to charges determined by Performance Haus.
New Standard Products may be returned within 30 days of shipment with prior approval and the assignment of a Return Materials Authorization (RMA) Number provided by Performance Haus. This RMA Number must be present on all of the return documentation. RMA Numbers are valid for 30 days from issue. The new standard products are subject to a 15% restocking fee and the Customer is responsible for charges incurred to and from their shipping destination. When the return shipment is received and processed Performance Haus will issue a credit memo and send you a refund cheque. All returned products not wanted must be suitable for resale.
Custom, Non-Cancellable, Non-Returnable, Non-Refundable and Sales Center Products, modified products, products which have been used, or products which have been shipped more than 30 days prior, are not returnable.
At Performance Haus, your satisfaction is always guaranteed. We know it's sometimes necessary to return or exchange an item. We want to make it easy. Return or exchange your items by courier. An RMA is required.
Returns or Exchanges by Courier in Two Easy Steps
Contact us at info@performancehaus.ca to request an RMA number. In order to expedite your return, please include your order number and contact phone number.
Ship Your Return or Exchange to Performance Haus
Please note that when shipping your return to Performance Haus, the Customer is responsible for all shipping costs. Ship your return or exchange to the following address:
Returns: 4428 Roper Rd NW, Edmonton, Alberta T6B 3T8 Canada
If you request an exchange, we will pay shipping and handling charges for the new item we ship to you. Please note that your country may levy import duties and taxes on any items we ship to you. Our preferred shipping option of FedEx allows you to track your return online and provides fast service, with packages arriving at our facility in 2 to 5 business days.
Exchange
For the fastest service, call Customer Service at (780) 952-3540 to request an exchange or simply place a new order online or by phone. We'll ship your new item right away. We'll need to charge you the purchase price, but once we receive your return, we'll credit you for the cost of the original item, issue a credit memo and send you a refund cheque.
Returning Items Delivered by Freight
If you discover a problem after you've accepted delivery, please contact Customer Service at (780) 952-3540. We may be able to resolve the problem without requiring you to return the item. Please retain all packaging material until you're completely satisfied with the condition and performance of your purchase. Doing so will make it easier to return the item if necessary. If you do wish to return or exchange an item, please contact us at (780) 952-3540.